Booking Terms
We are committed to providing clear, transparent information and are always available to discuss any questions or concerns you may have. Please don't hesitate to reach out to us if you need any assistance or clarification regarding bookings or our terms and conditions.
Acknowledgement
By booking with Neudle Psychology, you acknowledge that you have read, understood, and agree to these Booking Terms & Conditions.
If you are making a booking on behalf of someone else, you confirm that you have the authority to do so and agree to be bound by these terms and conditions on behalf of the person you are booking for.
If you are making a booking on behalf of someone else, you confirm that you have the authority to do so and agree to be bound by these terms and conditions on behalf of the person you are booking for.
New Clients
Neudle runs a waitlist for our services. If you have not been invited to book, please contact us and do not proceed with a booking.
We reserve the right to cancel any bookings made without an invitation.
We reserve the right to cancel any bookings made without an invitation.
Bookings
Once invited to make a booking, clients must create an account on the Neudle Psychology Client Portal by following the instructions included in their invite email.
The Neudle Psychology Client Portal can be used to create and cancel bookings, view invoices, and pay securely. Appointments shall be booked fortnightly in the same time slot, unless agreed otherwise.
To reschedule an appointment, please cancel and rebook in line with our Cancellation Policy.
The Neudle Psychology Client Portal can be used to create and cancel bookings, view invoices, and pay securely. Appointments shall be booked fortnightly in the same time slot, unless agreed otherwise.
To reschedule an appointment, please cancel and rebook in line with our Cancellation Policy.
Payments
Neudle is not sustainable unless we get paid for our services. Timely payment is essential for us to continue providing high-quality, neurodiversity-affirming care.
Payments for Neudle Psychology services can be made in advance / at the time of booking. All invoices are due immediately following each session, unless alternative payment arrangements have been agreed upon in advance. All documentation and diagnoses will be withheld until full payment is received.
Payments are processed securely through Stripe via the Neudle Psychology Client Portal. Clients can pay through their portal account by selecting 'My Invoices' and choosing the invoice to be paid. Alternatively, payment can be made via bank transfer or PayID using the details provided at the bottom of the invoice (downloadable from the ‘My Invoices’ page).
We accept payment via Klarna for those who require a flexible or deferred payment option. Please contact us to arrange Buy Now Pay Later payments for your invoices.
If payment is not received or fails to process, Neudle Psychology reserves the right to suspend the client's access to any or all services and cancel any future appointments until the outstanding amount is paid in full.
If an invoice remains unpaid after the service has been provided, Neudle Psychology may issue reminder notices and directly contact the responsible party for payment. In cases of non-payment, Neudle Psychology reserves the right to cease providing additional services and to charge interest on overdue accounts that are unpaid for more than 30 days at a rate of 5% per month.
If necessary, Neudle Psychology may refer the matter to a third-party collections agency or initiate legal proceedings to recover unpaid fees. Clients may be held liable for the full debt, including any additional costs incurred during the recovery process, such as legal fees and interest.
Payments for Neudle Psychology services can be made in advance / at the time of booking. All invoices are due immediately following each session, unless alternative payment arrangements have been agreed upon in advance. All documentation and diagnoses will be withheld until full payment is received.
Payments are processed securely through Stripe via the Neudle Psychology Client Portal. Clients can pay through their portal account by selecting 'My Invoices' and choosing the invoice to be paid. Alternatively, payment can be made via bank transfer or PayID using the details provided at the bottom of the invoice (downloadable from the ‘My Invoices’ page).
We accept payment via Klarna for those who require a flexible or deferred payment option. Please contact us to arrange Buy Now Pay Later payments for your invoices.
If payment is not received or fails to process, Neudle Psychology reserves the right to suspend the client's access to any or all services and cancel any future appointments until the outstanding amount is paid in full.
If an invoice remains unpaid after the service has been provided, Neudle Psychology may issue reminder notices and directly contact the responsible party for payment. In cases of non-payment, Neudle Psychology reserves the right to cease providing additional services and to charge interest on overdue accounts that are unpaid for more than 30 days at a rate of 5% per month.
If necessary, Neudle Psychology may refer the matter to a third-party collections agency or initiate legal proceedings to recover unpaid fees. Clients may be held liable for the full debt, including any additional costs incurred during the recovery process, such as legal fees and interest.
Rebates
Please ensure you book the appropriate appointment type for the rebate you are eligible for, or discuss with us prior to booking.
With an appropriate referral Mental Health Care Plan (MHCP), your session may be eligible for a Medicare rebate. Ask your GP to send your MHCP to admin@neudle.com.au prior to your first session.
Following payment completion, eligible rebates will be processed within two business days after your session. We will endeavour to process all rebates as soon as possible.
With an appropriate referral Mental Health Care Plan (MHCP), your session may be eligible for a Medicare rebate. Ask your GP to send your MHCP to admin@neudle.com.au prior to your first session.
Following payment completion, eligible rebates will be processed within two business days after your session. We will endeavour to process all rebates as soon as possible.
NDIS
NDIS funds may be able to be used for Neudle services. Please contact us to enquire whether you can use your NDIS funding for our services.
Assessments
Your assessment goal(s) will be discussed during your intake session, and the most suitable assessment services and costs will be determined.
Assessment costs are manually invoiced, and can be paid securely through your Neudle Psychology Client Portal account by selecting 'My Invoices' and the invoice you wish to pay.
Reports are considered final once provided. Factual errors (e.g., incorrect dates, misinterpretations that change meaning) will be corrected free of charge. One round of amendments is allowed within two weeks of report delivery for minor changes or clarifications. Additional changes beyond this period are at the clinician’s discretion and may incur additional charges. Reports will not be revised for stylistic preferences, minor textual adjustments, or non-substantive edits unless clinically necessary.
Assessment costs are manually invoiced, and can be paid securely through your Neudle Psychology Client Portal account by selecting 'My Invoices' and the invoice you wish to pay.
Reports are considered final once provided. Factual errors (e.g., incorrect dates, misinterpretations that change meaning) will be corrected free of charge. One round of amendments is allowed within two weeks of report delivery for minor changes or clarifications. Additional changes beyond this period are at the clinician’s discretion and may incur additional charges. Reports will not be revised for stylistic preferences, minor textual adjustments, or non-substantive edits unless clinically necessary.
Therapy
Your therapy goal(s) will be discussed during your intake session, and the most suitable therapy approach and frequency will be determined.
Therapy sessions re manually invoiced, and can be paid securely through your Neudle Psychology Client Portal account by selecting 'My Invoices' and the invoice you wish to pay.
Therapy sessions re manually invoiced, and can be paid securely through your Neudle Psychology Client Portal account by selecting 'My Invoices' and the invoice you wish to pay.
These Terms were last updated May 2024.
